Returns & Exchanges
At The Sofa Shop, we want you to love your new furniture, which is why we offer a 30-day satisfaction guarantee on all standard lounge pieces and accessories. If your new sofa isn't the perfect fit for your home, our hassle-free return process ensures a smooth collection and refund experience.
Initiate Your Return
Contact our support team within 30 days of delivery with your order number and photos of the item in its current condition.
Prepare for Collection
Ensure the sofa is clean and placed back in its original packaging or a protective wrap to prevent damage during transit.
Schedule a Pickup
Our specialized furniture couriers will contact you to arrange a convenient time window to collect the item directly from your living room.
Receive Your Refund
Once our warehouse team inspects the returned item, we will process your full refund, minus any applicable collection fees, back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing